Kyushu Yusen Corporation (hereinafter referred to as "The Company") recognizes the importance of protecting customers' personal information and complying with the Law Concerning Protection of Personal Information (Personal Information Protection Act) and other related laws, regulations, and guidelines. Based on the policy below, we strive to properly manage and protect personal information acquired from customers.

Regarding the Collection of Personal Information

We will acquire customers' personal information by legal and fair means.

Regarding the Purpose of Use of Personal Information

We will use your personal information for the following purposes.

  1. To provide maritime transportation services such as booking and selling tickets for vessels operated by The Company
  2. For arrangements of travel related services such as accommodation agencies, and procedures for receiving those services in case of applying for travel products planned by The Company
  3. To receive cooperation with questionnaire surveys conducted by The Company
  4. For other purposes incidental or related to the work in the above
  5. To respond to inquiries, requests etc.

Regarding the Provision of Personal Information to Third Parties

We will not provide personal information to third parties without consent of the customers themselves except in the following cases.

  1. When the customer himself consents to disclosing personal information, etc.
  2. When providing minimum necessary personal information to accommodation agencies, insurance companies, etc. within the scope necessary to guarantee the arrangements of travel products you applied for and the procedures for receiving those services, the responsibility for our travel agreement, the cost at the time of incident, etc.
  3. When disclosure or provision are requested based on laws and ordinances
  4. When there is a written inspection request from the police station, maritime security department, public prosecutor's office
  5. When it is necessary to protect the life, body or property of a person and it is difficult to obtain consent of the person himself / herself
  6. When disclosure is made in a state, such as statistical data, where individuals cannot be identified

Regarding Outsourcing of Operations

In the case of outsourcing a part of the work, so that no personal information is leaked out, we will properly manage through prohibition of management of personal information, confidentiality, re-provision, etc., at the subcontractor as well.

Regarding the Administration of Personal Information

In addition to managing customer's personal information, we will try to prevent illegal access, leakage, deletion, falsification etc.


To request disclosure of personal information, correction, etc., please contact the address below.

Fukuoka Prefecture, Fukuoka, Hakata-ku Kamiyamachi 1-27
Kyushu Yusen Corporation
TEL 092-281-0831
※ Hours Weekdays 9:00 am - 5:30 pm
           Saturdays 9:00 am - 12:00 pm
           (excluding Sundays and Holidays)